1. Order Processing Time

All orders will be processed and prepared for shipment within 1–3 business days after payment confirmation.Processing does not include weekends and official holidays. Orders submitted on holidays will be handled on the next working day.We reserve the right to delay processing temporarily in cases of overwhelming order volume, inventory restocking or system maintenance. We will notify you via email if a long delay occurs.

2. Shipping Regions & Carriers

We deliver to most mainstream regions worldwide. We cooperate with multiple trusted international logistics providers to deliver packages.Available shipping methods will be displayed at checkout for you to select based on your budget and timeline.

3. Estimated Delivery Time

Delivery times are estimated and not guaranteed:

• Standard Shipping: 12–25 business days
• Expedited Shipping: 5–12 business daysDelivery delays may occur due to customs inspections, local postal backlogs, extreme weather, regional transport restrictions or force majeure events. We cannot be held liable for extended transit times caused by uncontrollable third-party factors.

4. Shipping Fees

Shipping cost is calculated automatically at checkout based on item weight, package size and your delivery destination.We occasionally offer free shipping thresholds; eligible orders will waive standard delivery fees as stated on our site.Original shipping charges paid at checkout are non-refundable unless the error originates from our side (wrong item, defective goods, missing parcels).

5. Tracking Your Order

Once your package is dispatched, a shipping confirmation email with your unique tracking number and tracking link will be sent to your registered email address.You can track real-time transit status via the link. Tracking updates may take 2–5 days to appear after shipment.

6. Customs & Import Duties

Buyers are fully responsible for any local import taxes, customs duties, VAT or clearance fees charged by your country’s customs authority upon arrival.We do not cover or reimburse any customs-related charges. Customs clearance rules vary by region, please check your local import regulations in advance.

7. Lost, Stolen or Damaged Packages

• If tracking shows the package marked "delivered" but you have not received it: Please check with neighbors, building management or local post office first, then contact our support team within 7 days.
• For lost or missing parcels confirmed by logistics: We offer a replacement or full refund at no extra cost to you.
• For items damaged in transit: Take clear photos of the outer package and damaged products, then reach out to customer support within 48 hours after delivery for solutions.

8. Undeliverable & Returned Packages

Packages will be returned to us if the shipping address is incomplete, incorrect, unclaimed, or refused by the recipient at customs.Return shipping fees and re-delivery fees will be deducted from your refund if the failure to deliver is caused by inaccurate customer information or refusal to accept the parcel.

9. Address Modifications

You may request an address change only before the order is shipped. Once dispatched, we cannot alter the delivery address. Please double-check your shipping details before completing payment.

10. Contact Support

If you encounter any issues with shipment, tracking or delivery, please contact our customer service with your order number for timely assistance.