1. Eligibility for Returns

We offer a 30-day return window starting from the date you receive your order. To qualify for a return or refund:

• All items must be unused, undamaged, and kept in their original intact packaging.
• All original accessories, tags, and components must be included with the returned goods.
• Customized, personalized, clearance, or final-sale items are not eligible for return or refund unless the product arrives defective or damaged.

2. Return Process

1. Submit a return request via our customer support channel within the 30-day period. Please provide your order number and clear photos of the item’s condition for review.
2. We will send you a verified return shipping address once your request is approved.
3. Pack the goods securely and ship them back using a trackable shipping service. We recommend retaining your shipping receipt for tracking verification.
4. We will inspect the returned items within 3–5 business days after receiving the package.

3. Shipping Cost Responsibility

• If the return is caused by our error: defective items, wrong shipments, or damaged goods upon arrival, we will cover all return shipping fees.
• If you return items due to personal preference (change of mind, unsuitable size/style), you are responsible for all return shipping charges. Original shipping fees paid at checkout are non-refundable.

4. Refund Timeline & Method

Once your returned items pass inspection:

• Full refunds will be processed to your original payment account within 5–7 business days.
• The actual arrival time of funds depends on the processing speed of your payment provider or bank.
• Partial refunds may be issued if items are returned incomplete, scratched, stained, or show obvious signs of use.

5. Damaged & Defective Items

If your order arrives broken, defective, or missing parts:

• Contact our support team within 48 hours of delivery with photos or videos showing the issue.
• We provide two solutions for your choice: free replacement of the product, or a full refund without return shipping fees.

6. Exceptions to Returns & Refunds

The following categories cannot be returned or exchanged for hygiene or policy reasons:

• Personal care products once opened or used
• Clearance, discounted final-sale merchandise
• Custom-made or personalized custom products
• Items damaged by improper use, accidental drops, or self-modification after delivery

7. Customer Support

If you have any questions about returns, refunds, or policy details, reach out to our support team anytime. We will respond and assist you as soon as possible.