Privacy Policy

1. Introduction

This privacy policy describes how we collect, use, store and protect your personal information when you browse, place orders and interact with our online store. We respect your privacy and strictly comply with relevant data protection regulations to safeguard all your personal data. By accessing and using our services, you agree to the practices outlined in this policy.

2. Information We Collect

2.1 Information You Voluntarily Provide

We collect data you submit actively during shopping and communication, including:

  • Full name, delivery address, postal code and contact phone number for order delivery
  • Email address for order updates, service notifications and marketing newsletters (with your consent)
  • Payment-related information (processed securely by third-party payment providers; we do not store complete card details)
  • Messages, order numbers and feedback you send to our customer support team

2.2 Automatically Collected Technical Data

When you visit our site, we automatically gather non-identifiable browsing data through cookies and similar tools:

  • Device type, operating system, browser model and screen resolution
  • IP address, access time, page browsing records, click behavior and stay duration
  • Language preference and regional access location

3. How We Use Your Personal Data

We only utilize your information for legitimate business purposes, including:

  1. Process, deliver and track your orders, handle return and refund requests
  2. Send essential transaction notifications, such as order confirmations and shipping alerts
  3. Respond to your customer service inquiries and resolve shopping-related issues
  4. Optimize website layout, product display and user experience based on browsing behavior
  5. Send optional promotional emails and exclusive offers only if you subscribe to our newsletter
  6. Prevent fraudulent orders, unauthorized transactions and ensure platform security
  7. Comply with legal obligations and official regulatory requirements

4. Sharing of Your Information

We will never sell, rent or trade your personal information to unrelated third parties for commercial purposes. We may share limited necessary data only with trusted service partners for order fulfillment:

  • Logistics and delivery providers: only receive your shipping details to deliver parcels
  • Authorized payment processors: handle secure payment transactions
  • Cloud storage and technical service suppliers: maintain website normal operationAll our partners are bound by strict data confidentiality agreements and prohibited from misusing your data. We may disclose your information if required by law, court order or government regulatory requests.

5. Cookies & Tracking Technologies

Our website uses cookies to record your browsing preferences, remember cart contents and improve your shopping experience. You can adjust cookie permissions in your browser settings at any time to reject partial or all cookies. Disabling cookies may affect some website functions such as cart saving and quick checkout.

6. Data Storage & Security Protection

We adopt industry-standard encryption technology to encrypt sensitive personal data during transmission and storage. We restrict internal staff access to personal information with authority control systems, and regularly update security measures to avoid data leakage, loss or unauthorized access.Your personal data will only be retained for a reasonable period: we keep order information for 5 years to handle after-sales and legal demands, and delete inactive user data after you submit a deletion request.

7. Your Rights Over Personal Data

You hold the following rights regarding your personal information:

  1. Access right: Request a copy of all personal data we store about you
  2. Correction right: Modify inaccurate shipping, contact or account information
  3. Erasure right: Submit a request to delete all your personal records
  4. Withdrawal consent: Unsubscribe from marketing emails at any time via the link in each newsletter
  5. Restriction of processing: Ask us to suspend data usage under specific circumstances

To exercise any of these rights, contact our customer support team with your order or account verification information. We will process your request within 14 business days.

8. Minors’ Privacy

Our online services are intended for users aged 18 and above. We do not intentionally collect personal information from minors under 18 years old. If you are a parent or guardian and find your child has submitted personal data to us, please contact us immediately, and we will delete all relevant information without delay.

9. Policy Updates

We reserve the right to revise this privacy policy occasionally to adapt to service adjustments or updated legal rules. Any modifications will be posted on our website with an updated effective date. Continued use of our platform after policy updates means you accept the revised terms.

10. Contact Us

If you have any questions, doubts or requests related to this privacy policy and your personal data, please reach out to our customer support channel for assistance.